The hearing rooms were designed to move away from adversarial to conciliatory and are quite unlike the traditional courtrooms. Judicial Officers no longer sit in elevated positions but sit around an oval table at the same level as customers who may or may not be represented by Attorneys at Law, which affords the Judicial Officers an opportunity to speak directly to the customers. This setting creates an atmosphere in which greater levels of discussion can take place. The design also creates a level of intimacy and privacy that helps parties to feel empowered. They also come away with a sense that this Court understands the need for confidentiality in the hearing of their matter and a sense that they have been heard. As the Court proceedings progress, the Judicial Officer, may refer parties to any of the services provided by the courts such as Social Services or Mediation to assist parties in reaching an amicable conclusion to their court matter.