Court Protocol and Information Unit
Department Profile & Organisational Structure
The Court Protocol and Information Unit – is a facilitatory arm of the Judiciary which provides services to the Chief Justice, Judges of the High Court and Justices of Appeal in keeping with the requirements of their office. As a matter of protocol the unit supports the participation of the Judiciary in major state functions including the formal opening of the Law Term and the Admission to Practice Ceremony and other national events, arrangements are also made for travel abroad. The CPIU also functions as the information and communication arm of the Judiciary by executing information, education and communication activities to create a better understanding of the Judiciary and its role in the administration of justice in Trinidad and Tobago. The core functions revolve around ensuring access to justice with emphasis on courtesy, responsiveness and respect, and; independence and accountability paying particular attention to public education and the response to change.
868 62 TTLAW / 868 628 8529 ext 2329, 2414, 2415
|Carter-Fisher, Alicia||Court Protocol & Information Manager|
|Dolabaille, Shelly||Senior Corporate Communication Officer|
|Beharry, Jonathan||Court Protocol and Customer Relations Officer|
|Songue, Melissa||Court Protocol and Customer Relations Officer|
|Vialva, Taren||Court Protocol and Customer Relations Officer|
|Victor, Marisa||Corporate Communication Officer|
|Blackman, Kieron||Corporate Communication Officer|
|Knox, Stephen||Corporate Communication Officer|
|Compton, Latoya||Business Operations Assistant II|
|St. Hillaire, Mary||Business Operations Assistant II|
|Romeo, Denise||Business Operations Assistant II|
|Lewis, Aisha||Business Operations Assistant I|
|Bissessar, Lisa||Business Operations Assistant I|
|Cadogan Jr., Hugh||Office Aide|
|Ramsey, Lennox||Office Aide|
The Unit is located at the Pembroke Court, 17-19 Pembroke Street, Port of Spain
The Unit's services include:
- preparation and arrangement of information programmes and media releases;
- design and implementation of training programmes geared towards the service delivery;
- provision of customer service representation;
- ensuring redress of complaints;
- arranging guided tours for schools;
- organisation and management of judicial events.
Strategic activities supporting the services to external clients include secondary school outreach through the Sixth Form Forum, exhibitions, tours, participation in career fairs and hosting of specialised seminars. Internally, staff development activities and training related specifically to customer service are also initiated by the CPIU.
The CPIUs objectives are:
- to develop a culture within the organisation that will ensure the court personnel are responsive to their customers;
- to review and document the Judiciary's policies procedures and practices with respect to media relations;
- to design and organise outreach programmes as part of the Judiciary's education thrust;
- to provide information and deliver effective customer service that will allow the average citizen to gain.